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The Passionate Interplay of Color and Light--Reflected Outward.

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Shipping Policy

Shipping & Delivery

What type of packaging do you use?

Since shipping is done through a carrier such as FedEx, UPS, or USPS, packaging will meet with the requirements of that company.  In general, artwork will be double boxed in heavy cardboard with appropriate packing support materials between.  The actual original painting will be covered in glassene to prevent marring of the surface. Our print and framing partner 

When will my art arrive?

All original artwork will be shipped within 10 days of your order.  Should there be a delay due to holidays or inclement weather which prevents a carrier's shipping on schedule, we will notify you immediately.  Prints and framed art will be shipped according to our provider's shipping policy.  

How do I track my order?

You can quickly check the status of a current order with your order number and email address. As soon as your art ships, we'll send you a confirmation email that includes a tracking number.

How much will shipping cost?

Shipping fees vary based on the quantity and type of art you've ordered. See our shipping rates chart to estimate your charges.

Is my package insured?

Jana Kappeler Studio 100% guarantees your satisfaction. We will give you a refund within 7 days of returning the item in its original condition and original packing materials. In the remote event that your package is lost or damaged upon arrival, please contact our our office at 859/314-4595 or by email at janakappelerstudio@live.com.

What happens if only a portion of my order is available for immediate shipment?

In order to offer you the lowest shipping rates, we combine similar items in one shipment subject to the processing times of all items in the shipment. If an unexpected delay should occur that prevents available items on your order from shipping when expected, you may specifically request that the available items be shipped separately. This will not affect your shipping charges, but you must indicate this preference on your order form.

Can I ship to a P.O. Box?

Yes, we can ship packages 11" x 14" and smaller to a P.O. box. Larger items must be shipped to a street address.

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

100% Money Back Guarantee on Originals. Simply return the artwork in it's original condition, using the original packing materials within 7 days for a full refund. For Prints: Please see the return policy for our supplier Skyline Art Prints at http://skylineartprints.artstorefronts.com/shipping-and-returns .

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Originals are painted on gallery wrapped canvases made with archival-quality natural cotton. Acrylic paints have only been in existence for 70 years and research indicates they have the same durability as oil paints that have been around for 500 years.

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