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The Passionate Interplay of Color and Light--Reflected Outward.
This is the place to find the answers to questions I am asked most about shopping online. If you don't see the answer to your question here, please feel free to email me or even give me a call. I'll be happy to help out.
How do I place an order?
Add the product(s) you wish to order in your shopping cart by clicking on the "Add to Cart" button located next to the product image. When you're ready to complete your order, click "Continue Checkout" from within your cart and follow the instructions. You may also complete your order by calling us at 859/314-4595.
What payment options do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal, checks and money orders.
Can I cancel my order?
To cancel an order that has not yet shipped, have your order number available and contact our Customer Support Team at 859/314-4595 or by emailing firstname.lastname@example.org. We are unable to process cancellations for items that have already shipped. Please visit our contact us page for alternate options.
We are unable to add additional items to existing orders or substitute individual items. You will need to cancel your existing order and place a new one. Thanks for your patience!
When will my credit card be billed?
When we request an authorization for your purchase, your financial institution may place a hold on your account for the amount of that pre-authorization request. While your financial institution may place a hold on the pre-authorized amount, your account will only be charged for the actual transaction amount when the first item on the order is shipped. Any pending refunds will process when all items have shipped.
Since policies vary between different financial institutions, we recommend that you contact your financial institution with any further questions about a pre-authorization.
Does the image on your site accurately represent what I will be sent?
We strive for a high degree of image accuracy. The artwork is photographed by a professional art photographer. However, in some cases, the visual representation may vary between computer monitors and/or prints may vary. If you are not satisfied with the product you receive, you may return it within 7 days for a refund.
How accurate are the item dimensions listed on your web pages?
Original art sizes are based on the size of the canvas, but due to industry standards sizes can vary slightly up to (1½"). If you are not satisfied with the product you receive, you may return it within 7 days for a refund.
What type of packaging do you use?
Since shipping is done through a carrier such as FedEx, UPS, or USPS, packaging will meet with the requirements of that company. In general, artwork will be double boxed in heavy cardboard with appropriate packing support materials between. The actual original painting will be covered in glassene to prevent marring of the surface. Our print and framing partner
When will my art arrive?
All original artwork will be shipped within 7 days of your order. Should there be a delay due to holidays or inclement weather which prevents a carrier's shipping on schedule, we will notify you immediately. Prints and framed art will be shipped according to our provider's shipping policy.
How do I track my order?
You can quickly check the status of a current order with your order number and email address. As soon as your art ships, we'll send you a confirmation email that includes a tracking number.
How much will shipping cost?
Shipping fees vary based on the quantity and type of art you've ordered. See our shipping rates chart to estimate your charges.
Is my package insured?
Jana Kappeler Studio 100% guarantees your satisfaction. We will give you a refund within 7 days of returning the item in its original condition and original packing materials. In the remote event that your package is lost or damaged upon arrival, please contact our our office at 859/314-4595 or by email at email@example.com.
What happens if only a portion of my order is available for immediate shipment?
In order to offer you the lowest shipping rates, we combine similar items in one shipment subject to the processing times of all items in the shipment. If an unexpected delay should occur that prevents available items on your order from shipping when expected, you may specifically request that the available items be shipped separately. This will not affect your shipping charges, but you must indicate this preference on your order form.
Can I ship to a P.O. Box?
Yes, we can ship packages 11" x 14" and smaller to a P.O. box. Larger items must be shipped to a street address.
What is your return policy?
For Prints: Please see the return policy for our supplier Skyline Art Prints at http://skylineartprints.artstorefronts.com/shipping-and-returns .
We are committed to quality products and your satisfaction is 100% guaranteed. If for any reason you are not completely satisfied with your purchase of an original artwork, you may return it within 7 days of receipt, in it's original condition and receive a full refund for the price of the product. Shipping charges will not be refunded.
We invite you to return your order for a full refund of the product cost (minus shipping charges) by following these simple steps:
This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
100% Money Back Guarantee on Originals. Simply return the artwork in it's original condition, using the original packing materials within 7 days for a full refund. For Prints: Please see the return policy for our supplier Skyline Art Prints at http://skylineartprints.artstorefronts.com/shipping-and-returns .
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The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Originals are painted on gallery wrapped canvases made with archival-quality natural cotton. Acrylic paints have only been in existence for 70 years and research indicates they have the same durability as oil paints that have been around for 500 years.
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This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.
To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!
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